Refund Policy

Last updated: 10 August 2026

Your Right to Cancel

If you are a consumer in the UK or EU you have 14 days from purchase to change your mind and receive a full refund — unless you have started using Premium.

Because Premium is available the moment you pay, we ask you to confirm at checkout that starting to use it ends your cancellation right. You cannot buy Premium without agreeing to this, and we make it plain before you pay rather than afterwards.

If you buy Premium and do not use it, write to us within 14 days and we will refund you in full.

After 14 Days

We do not routinely refund after 14 days, because you have had access to what you paid for. We would rather resolve a genuine problem than keep money you feel is unfairly held.

We will refund, in full or in part, if:

• A Premium feature you paid for did not work and we could not fix it
• You were charged twice, or charged after cancelling
• We withdrew a significant feature during your paid term

Write to kovalo@growthmetricsltd.com explaining what happened. We will reply within five working days.

The 30-Day Pass

The pass works the same way. It is available immediately, and you confirm at checkout that starting to use it ends your right to cancel. If you buy a pass and do not use it, write to us within 14 days and we will refund you in full.

If you buy a pass while you still have access, the 30 days are added to the end of what you already have. It never replaces or shortens it.

What Happens When Premium Ends

Nothing you created is deleted. Wallet items beyond the free limit, your saved scan history and any downloaded phrasebooks stay in your account and become available again the moment you buy Premium or a pass. You can still delete any of it yourself at any time.

If You Bought Through a Linked Company

This policy covers what you buy from us — Premium and the 30-day pass. It does not cover anything you buy from a company we link to: a flight, a hotel, insurance, a transfer, an excursion, a visa application or anything else. Your contract for those is with that company, and any refund is theirs to give under their own terms. We cannot amend, cancel or refund a booking made with them.

Tell us anyway. We will help you reach them, and if a service repeatedly lets people down we will stop linking to it.

How Refunds are Made

Refunds go back to the card you paid with, usually within five to ten working days. We cannot refund to a different card or account.

Cancelling Without a Refund

Cancelling stops the next payment. It does not end your current term — you keep Premium until the period you have paid for runs out.